Sales and Refund Policy
Our Print Guarantee
If you are unsatisfied with the quality of your order, or if it arrives damaged or defective, you may request a reprint within 30 days of delivery. Simply send email to returns@modelsociety.com. Please take digital photos of the issue and (if damaged) the packaging. describe it to us as detailed as possible. This will allow us to forward the images to the lab and request a reprint.
In some cases our print lab may require items be returned for inspection prior to granting a credit or initiating a reprint. We do not pay for return shipping. Customers who's return items have been accepted will not be charged for shipping on replacement items.
ORDER CANCELATIONS: Once an order has been placed it can not be canceled. Our print lab has an web based workflow, so orders go into the queue as soon as they are placed.
Note: All refunds are issued in USD and will be the same as the original USD purchase price. If you've completed your purchase using a currency other than USD, the refund amount may not exactly match the purchase price due to fluctuations in the exchange rate.
